Refunds
Last updated: 6 October 2026
This translation is provided for convenience. In case of discrepancy, the Spanish version prevails. Read the Spanish version
Period
If a plan does not work for you, we refund it if you ask within 14 days of purchase. Write to emarin@arsice.com or reply to your Paddle receipt; Paddle issues the refund to the same payment method.
Subscriptions
For Pro, the refund covers the last payment. Refunding it cancels the subscription.
Project export
The refund covers that version: once refunded, it no longer exports without a watermark and shows as refunded in your purchases. Editing the animation after paying is not a reason for a refund: the version you paid for is still yours and you can download it as before.
Digital content
Exports are digital content delivered immediately. By exporting without a watermark you agree that delivery begins, without prejudice to the 14-day period we offer anyway.